DO YOU NEED A QUICK SOLUTION TO A TECHNICAL PROBLEM? CLICK HERE FOR REMOTE DIAGNOSTICS

X
  • Institute of Public Administration

The Institute of Public Administration (IPA) is the Irish national centre for development of best practice in public administration and public management. After choosing m-hance to address their Microsoft Dynamics CRM implementation, the organisation now enjoys greater communication efficiency across multiple locations.

Customer Success

  • System users are empowered
  • Delivery of good quality information across the organisation
  • Microsoft Dynamics CRM integrates with other Microsoft Office applications
  • The centralised CRM system is pivotal for the tracking of leads, complaints, selected correspondence (paper, email), marketing campaigns and tenders
  • The CRM’s electronic workflow has resulted in greater automation of key processes and relevant personnel can now check the current status of a work request at any given time

Challenges

  • The IPA required a Customer Relationship Management (CRM system)
  • A major IT objective for the IPA was to consolidate a series of fragmented CRM systems into one database

Solution

  • Microsoft Dynamics CRM rolled out to the IPA’s specialist training division
  • The centralised CRM system is pivotal for the tracking of leads, complaints, selected correspondence (paper, email), marketing campaigns and tenders
  • The CRM’s electronic workflow has resulted in greater automation of key processes and relevant personnel can now check the current status of a work request at any given time
  • The IPA is now running a centralised customer database with a solution that records contact with their customers phone calls, emails and faxes so that a full and detailed picture can be built up for each and every customer. Fragmentation and duplication are no longer issues while efficiency and accuracy of data are improved

ipa-logo-mhance-case-study“The quality of m-hance’s IT expertise is exceptional. Everything we were looking for was readily available.”
Cyril Sullivan, Finance Director, Institute of Public Administration

Ready for a guided tour?

Let us show you around Microsoft’s leading business software

Get started