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  • P&R Labpak

  • P&R Labpak

Established over 25 years ago, P&R Labpak offers a vast range of apparatus, instruments, equipment, consumables and chemicals to science organisations across the North. They sought a ERP solution that would provide sales staff with clear view of stock levels and pricing models.

Customer Success

  • Telesales staff can quickly view customer buying history helping to reduce order errors
  • Improved pricing and discounting accuracy has reduced credit notes from 80 to 15 per month
  • Use of Microsoft Dynamics GP Smartlists has radically improved reporting and data analysis capabilities across the company

Challenges

  • An up to date IT solution was required to replace LabPak’s UNIX-based system
  • A key area for the new system was enhanced information availability, particularly customer data for the telesales team
  • Refinement in the buying area to help cut costs and reduce lead times

Solution

  • Microsoft Dynamics GP covers all the core business applications including financials, sales, purchasing and stock control as well as very strong data access and BI capability
  • A range of add-on modules catering for various aspects of distribution including telesales, load scheduling, inventory replenishment and inter-site transfers

 

PR-logo-labpak-mhance-case-study“We have quickly seen the benefits of the Microsoft Dynamics solution from m-hance, in the form of reduced costs from better stock management and more efficient analysis of existing data.”

Nick Buxton, Managing Director, Labpak

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