On September 8th, Microsoft officials confirmed the features that users can expect to see in Microsoft Dynamics CRM 2016. You can see a list of these below:
- Beyond what currently exists, new integrations with Cortana for sales activities and improved integration with Cortana Analytics Suite
- Increased use of Azure Machine Learning for analysis of sentiment in Microsoft Social Engagement
- Option to open Microsoft Office apps within Dynamics CRM or CRM mobile app
- Integrated Delve functionality
- Offline mobile capabilities
- New Microsoft Excel templates to help automate essential tasks
- Next release of Microsoft’s Dynamics CRM app for Microsoft Outlook will allow users to track emails, add contacts and create records through the browser on virtually any device
- Better mobile app management with Intune. Microsoft Intune provides mobile device management, mobile application management, and PC management capabilities from the cloud. Using Intune, organizations can provide their employees with access to corporate applications, data, and resources from virtually anywhere on almost any device, while helping to keep corporate information secure
- Increased field-service capabilities as a result of the acquisition of FieldOne in July alongside the Parature addition to the Dynamics CRM solution in 2014
To review any of the features highlighted above in more detail, please download the Release Preview Guide for Dynamics CRM 2016.
Microsoft started to make fundamental changes to design and user interface in Microsoft Dynamics CRM 2013. However, we appreciate many of our readers are on older versions of CRM. To help explain some of these changes, Microsoft has published a document.