Sir Robert McAlpine has accumulated a wealth of experience in the construction and civil engineering industries following the company’s formation in 1869. Its recent high-profile projects include the O2 Arena, the Eden Project, and the Olympic Stadium. They moved away from bespoke CRM systems and found Build 365 by m-hance to improve project tracking and visibility.
Customer Success
- Sir Robert McAlpine now have a 360-degree view of all business development and bid management activity
- Bid management has been streamlined with easy access to previous bid information
- Greater visibility and transparency of project lifecycles
- Provided a single, accurate view of its business opportunities
- Improved efficiency and collaboration with easy access to customer, influencer and project data
- Integrates with other Microsoft Office applications and allows users to work entirely from Microsoft Office and Microsoft Outlook
- Microsoft Dynamics CRM behaves like the familiar Microsoft Office products
- Accessing data and monitoring bid performance is quick and easy
- Marketing tasks are automated, freeing up resource to apply further intelligence into bid strategies
- Real-time communication tool improves team collaboration
- Centralised document management centre allows multiple users to access shared files
Challenges
- Sir Robert McAlpine sought a tailored and integrated solution to gain a single, accurate view of its business opportunities and all customer, influencer and project data to improve organisation-wide efficiency and collaboration
Solution
- Sir Robert McAlpine can now efficiently update and track opportunities within its work winning process and report on opportunities by a wide range of filters in real-time using Build 365 CRM
- Build 365 users can obtain a 360-degree view of all business development and bid management activity and search for previous bids and projects requiring the same specialist skills, further streamlining its bid management processes
“m-hance proved they had the best understanding of our needs and a rapport quickly established between us.”
Mike McNeil, Corporate Development Manager, Sir Robert McAlpine
“m-hance proved they had the best understanding of our needs and a rapport quickly established between us.”