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Dedicated Account Management

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Why choose m-hance as your Dynamics GP Support Partner?

Why choose m-hance as your Dynamics GP Support Partner?

Fixed price support: One price for the entire year. The price you pay covers all your support requirements for the support period, so no need for “top ups” when you’ve used your Support allowance.

Largest dedicated support desk in Europe: With 12 support staff it’s rare you won’t speak to a Support Consultant who can offer assistance straight away.  Our Support team is also distributed across the UK ensuring continuity of service.

Comprehensive product knowledge: Including project accounting, analytical accounting and third-party solutions. Smaller support desks may have a specialist in these areas, m-hance has a number of Support Consultants with a range of specialist knowledge.

We support all Microsoft Dynamics releases: Whether on mainstream support or not.

We’re about building relationships with our customers: So you’ll have a dedicated Account Manager to assist and escalate important calls if required.

How easy is it to change Partner?

How easy is it to change Partner?

As a Microsoft Dynamics user you are entitled to change your support partner at any time.

A Dynamics GP user would normally invite two or three partners to tender for the support contract.  This allows you to assess personnel, skills, costs (both consultancy and support), etc.

Once you’ve selected your new partner, you simply complete a Support Transfer form, this can be done electronically or via a paper based process.

All that is left to do is for the partner to submit that form to Microsoft and you’ll have completed the change.

Hints & tips on changing Partner

Hints & tips on changing Partner

  • You will need to give your current partner at least 90 days notice of your intention to change, otherwise you may be contractually tied into them for a further 12 months.
  • Always give your partner the opportunity to contact Microsoft on your behalf as it allows them to confirm renewal dates and the software you are using.
  • A renewal may be an opportunity to remove modules you no longer use. This may reduce your on-going support costs.
  • Remember you may have third-party products and developments that your new partner needs to be aware of. A site survey is always a useful exercise by the new partner.
  • Always ensure you have a handover call early in the handover process with the Support Team, so you can ensure continuity of service. You don’t want support calls being forgotten.

Make the move today!

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