Looking for a reliable Microsoft Dynamics 365 Business Central Partner?

An established Dynamics 365 Business Central Partner: m-hance has proven expertise on working with D365 Business Central. Whether new implementations for clients (NfP, Financial Services, Distribution), upgrading from Dynamics GP to D365 Business Central or delivering our range of D365 Business Central add-in solutions, we provide our customers with comprehensive knowledge of the product and the Microsoft technology.

Fixed price support: Enjoy unlimited Helpdesk Support calls for one fixed price for the entire year.  No need for “top ups” when you’ve used your Support allowance.

Largest dedicated support desk in Europe: With 12 support staff it’s rare you won’t speak to a Support Consultant who can offer assistance straight away.  Our Support team is also distributed across the UK ensuring continuity of service.

Comprehensive product knowledge: With clients using all aspects of the Dynamics 365 Business Central solution (Essentials & Premium) we’re confident in the breadth and depth of knowledge we can provide for Support, but also for future projects.

We’re about building relationships with our customers: So you’ll have a dedicated Account Manager to assist and escalate important calls if required.

As a Microsoft Dynamics user you are entitled to change your support partner at any time.

Once you’ve selected your new partner, you simply complete an online Support Transfer form, this can be done electronically.

All that is left to do is for you to submit that form to Microsoft and you’ll have completed the change.

• You will need to give your current partner some notice of your intention to change.
• Always give your partner the opportunity to contact Microsoft on your behalf as it allows them to confirm renewal dates and the software you are using.
• A renewal may be an opportunity to remove modules or users you no longer use/need. This may reduce your on-going licence and support costs.
• Remember you may have third-party products and developments that your new partner needs to be aware of. A site survey is always a useful exercise by the new partner.
• Always ensure you have a handover call early in the handover process with the Support Team, so you can ensure continuity of service. You don’t want support calls being forgotten.